Introduction

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® PPO (Planning, Protection & Optimization) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Planning, Protection & Optimization Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Course Description

Candidates can expect to gain competencies in the following areas:

  • Service design in PPO and Lifecycle context
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity Management as a capability to realize successful Service Design • Availability Management as a capability to realize successful Service Design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Demand Management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Challenges, critical success factors and risks for planning, protection and optimization.

Download Course Guide

ITIL-485_6.01_ENG_FWS_ITILPPO_FS

Private: IT Service Management