Introduction
The ITIL® Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL®. This course can be given as a lecture only or with the Wall Street Service Management simulation experience (classroom only).
The Wall Street simulation is Quint’s unique approach to enhancing the Service Lifecycle learning experience in that it allows the students to experience for themselves how Service Management can be of benefit to an organization.
Course and Learning Objectives
- Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL®
- Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL®
- Understand how these processes contribute to making an IT organization manageable
Download Course Guide
Private: IT Service Management
- ITIL® 2011 Awareness
- ITIL® 2011 Foundation with Case Study
- ITIL® 2011 Service Strategy
- ITIL® 2011 Service Design
- ITIL® 2011 Service Transition
- ITIL® 2011 Continual Service Improvement
- ITIL® Service Offerings & Agreements
- ITIL® Operational Support & Analysis
- ITIL® 2011 Continual Service Operation
- ITIL® Planning, Protection & Optimization
- ITIL® 2011 Release, Control & Validation
- ITIL® Managing Across the Lifecycle
- ITIL® Practitioner